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Home Employee Assistance Program

Confidential, 24/7 Support—At No Cost to You

Call (888) 881-5462 or see below for other ways to access care

This program provides around-the-clock access to licensed counselors—no phone tree, no delays. Care Advocates are available 24/7/365 to offer immediate, confidential support for a wide range of concerns, including anxiety, stress, grief, relationships, parenting, workplace challenges, and substance use. During your initial call, you’ll receive compassionate support and a personalized care plan tailored to your needs.

To learn more about the SupportLinc program, view a brief orientation video Here.

Who is eligible?

  • All Employees
  • Spouse or Domestic Partner
  • Dependents (under the age of 26)
  • Household Members

For children under the age of 18, a custodial parent or legal guardian should contact the program first to establish the most appropriate plan of action.

SupportLinc Services

In-the-Moment Support
Your program offers in-the-moment support and guidance to cope with various concerns. All calls to the program are answered live, 24/7/365, by an experienced and licensed professional counselor – there is no phone tree to navigate. These clinicians, also known as Care Advocates, can help address anxiety, depression, grief, relationship and parenting issues, work-related stress and substance use. During your initial call, the Care Advocate will listen to your concerns, provide in-the-moment support and work with you to build a care plan.
Short-Term Counseling

If the most appropriate next step in your care plan is short-term counseling, your Care Advocate will refer you to a counselor who is available at a time and place that is most convenient for you. The provider your Care Advocate refers you to will be within your health plan network so that if you exceed the number of free visits covered under your SupportLinc program, you can continue to obtain care from the same provider. If you need additional assistance beyond short-term counseling, your Care Advocate will help you find the most appropriate resource and will assist you in getting connected.

If you prefer to set up an appointment yourself, visit your web portal to schedule care directly with a counselor of your choice at a convenient date and time for you.

Coaching

A Coach can help you boost your emotional fitness, learn healthy habits, establish new routines, build resilience and more. Coaching differs from counseling in that a Coach focuses on goal setting, problem-solving and behavior change, whereas counseling addresses mental health concerns such as depression, anxiety, substance use and more.

If you prefer to set up an appointment yourself, visit your web portal to schedule care directly with a counselor of your choice at a convenient date and time for you.

Web Portal and Mobile App
Get help navigating life’s challenges from the convenience of your computer, phone or tablet. Simply log into your existing account or create a new personal profile to access all the features, valuable information and resources your program offers.
Personalized Communications

You’re unique, and so are your mental health needs. When you create or update your personal profile on the web portal or mobile app, you can choose to receive relevant information based on your personal preferences and how you interact with the program.

Topics include wellbeing, lifestyle, family and career. Whether you prefer an email, text, push notification or website/app banner, you will receive recommended program resources such as tip sheets, flash courses and more.

Text Therapy

Whether you want to start small or make a big life change, a little bit of support can go a long way.

Textcoach® is a convenient, stigma-free platform that allows you to exchange text messages, voice notes, videos and other helpful resources with your Coach. Communication between you and your Coach is encrypted and secure. Coaches have at least five years of clinical experience and are board-certified, which ensures you get the best quality support for technology-driven care.

Have a teenager who could benefit from speaking with a Coach? Your program also offers Textcoach® for teens with parental consent.

Self-Guided Digital Therapy
Strengthen your mental health and overall wellbeing with Animo’s self-guided content, practical resources and daily inspiration to foster meaningful and lasting behavior change. Animo is a digital behavioral health platform that allows you to address concerns such as stress, anxiety and depression at your own pace in a convenient and secure environment.
Virtual Group Support
When dealing with a challenge at home or work, group support can offer perspective, encouragement and, most importantly, the reassurance that you are not alone. The Virtual Support Connect platform allows you to join confidential moderated group sessions hosted by licensed counselors. When you join a session, only the moderator will be on video while you and all other users participate via text. In addition to leading the session, the moderator will post tip sheets, exercises and links to resources. Topics include stress, grief, mindfulness, preventing burnout and more.
Mental Health Navigator
Take the guesswork out of your mental health! Complete a short assessment and receive a personalized report that measures your overall wellbeing. Based on your results, we will provide you with guidance for accessing the best care, program support and resources. Recommendations might include short-term counseling, coaching, text therapy or self-guided digital tools.
Watch Video to Learn More
Addiction Care Navigator
No one sets out to become addicted, but some people who use nicotine, drugs or alcohol might find their self-control is reduced and their mental health suffers. Evaluate your substance use risk by completing a short confidential clinical assessment. Based on your results, you will be immediately connected to care and support from a licensed master’s level Addiction Care Coach. A personalized action plan includes ongoing care for addiction concerns across the entire spectrum of severity and is tailored specifically to your needs and next steps.
Work-Life Benefits

Work-life specialists provide solutions to help you balance everyday demands.

  • Legal consultation: 30-minute per-issue meetings with an in-state attorney to discuss various legal matters in person or telephonically. Employment law is not covered.
  • Financial expertise: unlimited telephonic advice from top-rated financial professionals on budgeting, home buying, college planning, bankruptcy prevention and retirement.
  • Identity theft support: unlimited telephonic consultations help you create an immediate action plan if your identity has been compromised.
  • Dependent care resources: expert referrals to various facilities and services for child and elder care to help you care for your loved ones.
  • Convenience services: recommendations for pet care, home improvement, auto repair, travel, education, housing needs and more.

Access Care

SupportLinc provides expert guidance for everyday challenges—available anytime, anywhere. Connect 24/7/365 via call, text, chat, or email with a licensed clinician. The program offers in-person and virtual counseling, group sessions, text therapy, and additional online resources.

  • Call – Reach a licensed clinician by phone 24/7/365 at (888) 881-5462
  • Email – send an email to a licensed clinician at support@curalinc.com for a reply within one business day
  • Text – Text SUPPORT to 51230 for information about your program or to schedule a call-back
  • Mobile app – The eConnect mobile app provides immediate access to the SupportLinc program, as well as a variety of other resources while you’re on-the-go
  • Live Chat – Download the mobile app to live chat with a licensed clinician
  • Web Portal and Mobile
    • Group Code: universityofutah

If SupportLinc does not meet your needs or you require a higher level of care, please reach out to the Huntsman Mental Health Institute Behavioral Health Network (HMHIBHN) team, the mental health concierge for the University’s health plan. Contact them at HMHIBHN@hsc.utah.edu or visit their website at Behavioral Health Network.

Enroll or make a change to your benefits

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